Senior Patient Concierge & Scheduling Specialist

Montgomery College; Nashville (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Vanderbilt Health is seeking a Patient Access Specialist to support Executive Wellness and Concierge Medicine. You will handle patient check-in/out, scheduling, and coordination with internal teams and external facilities.

The role emphasizes compassionate customer service and accurate documentation while using hospital scheduling systems. A high school diploma and relevant experience are required, with a certification preferred or obtainable during employment.

Qualifications

• High School diploma or GED required.
• Relevant work experience preferred (2 years).
• Certification as Patient Access Specialist is required or preferred.

Responsibilities

• Check-in/check-out patients and coordinate follow-up appointments.
• Schedule appointments, procedures, and surgeries in clinical systems.
• Assist with referrals, pre-authorizations, and documentation for patient visits.
• Provide excellent customer service and professional communication.

Skills

Surgery Scheduling

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking a Patient Access Specialist to support Executive Wellness and Concierge Medicine. You will handle patient check-in/out, scheduling, and coordination with internal teams and external facilities.

The role emphasizes compassionate customer service and accurate documentation while using hospital scheduling systems. A high school diploma and relevant experience are required, with a certification preferred or obtainable during employment.