WA Warranty Service Coordinator – Homebuilder

D.R. Horton; Kirkland (WA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation & Personal Holidays

Job summary

D.R. Horton, Inc. is seeking a Customer Service Coordinator for Washington state to facilitate warranty requests and schedule subcontractors for repairs. The role focuses on timely, professional communication with homeowners and efficient coordination of service technicians.

Ideal candidates have 6 months to 1 year of related experience, proficiency in MS Office, and a proactive approach to resolving issues after closing on homes. Fortune 500 company benefits apply.

Qualifications

• High School Diploma or GED.
• 6 months to 1 year related experience.
• Proficiency with MS Office and email.
• Ability to lift and/or move up to 15 pounds.

Responsibilities

• Receive and confirm receipt of homeowner requests.
• Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments.
• Evaluate homeowner repair issues to determine if they are warrantable items.
• Communicates effectively to homeowner if repair issue is deemed not warrantable.
• Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs.
• Schedule and manage subcontractors to make designated warranty repairs.
• Certifies warranty work is completed within contractor obligations.
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Tools

DRH Warranty applications

MS Office

Job description

D.R. Horton, Inc. is seeking a Customer Service Coordinator for Washington state to facilitate warranty requests and schedule subcontractors for repairs. The role focuses on timely, professional communication with homeowners and efficient coordination of service technicians.

Ideal candidates have 6 months to 1 year of related experience, proficiency in MS Office, and a proactive approach to resolving issues after closing on homes. Fortune 500 company benefits apply.