Home Warranty Service Coordinator

D. R. Horton; Scottsdale (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Paid Vacation & Holidays

Job summary

D.R. Horton, Inc. in Phoenix Central is seeking a Customer Service Coordinator to manage warranty requests by scheduling subcontractors and ensuring timely repairs, delivering high customer satisfaction.

The right candidate will proactively resolve issues after closing and maintain strong communication with homeowners and field staff. Responsibilities include coordinating inspections, validating warranty eligibility, processing work orders, and ensuring repairs meet quality standards.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year related experience.
• Proficiency with MS Office and email.
• Ability to lift and/or move up to 15 pounds.

Responsibilities

• Receive and confirm receipt of homeowner requests.
• Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments.
• Evaluate homeowner repair issues to determine if they are warrantable items.
• Communicates effectively to homeowner if repair issue is deemed not warrantable.
• Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs.
• Schedule and manage subcontractors to make designated warranty repairs.
• Certifies warranty work is completed within contractor obligations.
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner.
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.
• Ability to work overtime.
• Develops and maintains good rapport with subcontractors and homeowners.
• Execute policies to ensure compliance with quality standards.

Skills

Customer service

MS Office

Communication

Time management

Education

High School Diploma or GED

1 year related experience

Tools

DRH Warranty app

Job description

D.R. Horton, Inc. in Phoenix Central is seeking a Customer Service Coordinator to manage warranty requests by scheduling subcontractors and ensuring timely repairs, delivering high customer satisfaction.

The right candidate will proactively resolve issues after closing and maintain strong communication with homeowners and field staff. Responsibilities include coordinating inspections, validating warranty eligibility, processing work orders, and ensuring repairs meet quality standards.