Customer Service Coordinator

D. R. Horton; Kirkland (WA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation accrual

Job summary

D.R. Horton, Inc. is seeking a Customer Service Coordinator in Washington to manage warranty requests, schedule repairs, and ensure high customer satisfaction after home closings.

The role emphasizes proactive communication with homeowners and subcontractors, evaluating warranty items, and processing work orders to maintain quality service.

Qualifications

• High School Diploma or GED is required.
• 6 months to 1 year related experience.
• Ability to use DRH Warranty applications on a smart phone, tablet or laptop.
• Proficiency with MS Office and email.
• Ability to lift and/or move up to 15 pounds.

Responsibilities

• Receive and confirm receipt of homeowner requests.
• Schedule inspection appointments with homeowners or technicians.
• Evaluate repair issues for warrantability.
• Communicate findings to homeowners on warranty decisions.
• Process work orders and instructions for homeowner repairs.
• Schedule subcontractors for warranty repairs.
• Ensure warranty work is completed within obligations.
• Follow up to ensure concerns are addressed promptly.
• Maintain professional conduct with customers and subcontractors.
• Work overtime as needed.
• Build rapport with subcontractors and homeowners.
• Ensure compliance with quality standards.

Skills

Communication

Customer service

Problem solving

Education

High School Diploma or GED

Tools

MS Office

Warranty applications

Email

Job description

Job Description - Customer Service Coordinator (2604059)

Job Description

Customer Service Coordinator - 2604059

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Customer Service Coordinator-WA. The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities

• Receive and confirm receipt of homeowner requests
• Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
• Evaluate homeowner repair issues to determine if they are warrantable items
• Communicates effectively to homeowner if repair issue is deemed not warrantable
• Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Schedule and manage subcontractors to make designated warranty repairs
• Certifies warranty work is completed within contractor obligations
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Develops and maintains good rapport with subcontractors and homeowners
• Execute policies to ensure compliance with quality standards

Required Qualifications

• High School Diploma or GED
• 6 months to 1 year related experience
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 15 pounds

Preferred Qualifications

• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to provide a systematic approach in carrying out assignments

Annual salary $70,000 - $85,000

We offer an excellent benefits package including:

• Medical, Dental and Vision
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• 6.67 hrs Vacation/month
• July 1-Sept 30: 1 day
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder.

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