VW Service Advisor (2769)

Page Associates; Richmond (VA); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Profit sharing

Tuition reimbursement for job-related

Training and growth opportunities

Job summary

West Broad Volkswagen – Page Auto Group in Richmond, VA, is seeking a friendly Service Advisor to be the main contact for service customers, communicating vehicle needs, repair timelines, and costs. You will greet customers, schedule work, document concerns, explain maintenance, and prepare repair orders with estimates.

Join a team that focuses on excellent service, efficient vehicle turnaround, and clear communication with customers about timelines and costs.

Qualifications

• High school diploma or equivalent; automotive training is a plus.
• Experience in service advisor or dealership is preferred but not required.
• Strong customer service and communication abilities are essential.

Responsibilities

• Greet customers promptly and professionally
• Schedule service appointments and manage flow
• Document service needs and customer concerns
• Explain maintenance and repairs clearly
• Prepare repair orders with estimates and approvals
• Provide status updates on vehicle repairs
• Refer sales opportunities to the Sales Department when appropriate

Skills

Customer service

Communication

Organization

Attention to detail

Dealership experience

Education

High school diploma or equivalent

Job description

Job Details

Job Location: West Broad VW Kia – Richmond, VA 23294

Position Type: Full Time

Salary Range: $49,000.00 - $70,000.00 Salary/year

West Broad Volkswagen – Page Auto Group | Richmond, VA

West Broad Volkswagen is a trusted dealership dedicated to delivering an exceptional customer experience. We are seeking a friendly, organized, and customer-focused Service Advisor to join our team. West Broad VW is part of Page Auto Group which has proudly served the Richmond community for nearly 50 years.

Position Summary

The Service Advisor is the main point of contact for service customers, providing outstanding customer service while clearly communicating vehicle needs, repair recommendations, timelines, and costs.

Key Responsibilities

• Greet customers promptly and professionally
• Schedule service appointments and manage customer flow
• Listen to customer concerns and accurately document service needs
• Explain recommended maintenance and repairs in a clear, customer-friendly manner
• Prepare repair orders with accurate estimates and obtain approvals
• Provide timely updates on vehicle status and completion times
• Maintain high customer satisfaction (CSI) standards
• Answer phone inquiries regarding appointments and vehicles in service
• Deliver completed vehicles and review services performed
• Ensure repair orders are properly documented and closed
• Follow dealership, manufacturer, and safety guidelines
• Communicate concerns to the Service Manager
• Refer sales opportunities to the Sales Department when appropriate

Qualifications

• Strong customer service and communication skills
• Organized and detail-oriented
• Ability to work in a fast-paced environment
• Automotive or dealership experience preferred, but not required

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Profit sharing
• Tuition reimbursement for job-related courses
• Training and growth opportunities

Qualifications

• High school diploma or equivalent; additional education or training in automotive service preferred.
• Previous experience in a service advisor or similar role in a dealership.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Knowledge of automotive maintenance and repair procedures.
• Ability to follow federal, state, and local regulations.
• Valid driver’s license and clean driving record.