Customer-Centric Service Advisor | Auto Care & Growth

Page Associates; Richmond (VA); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Profit sharing

Tuition reimbursement for job-related

Training and growth opportunities

Job summary

West Broad Volkswagen – Page Auto Group in Richmond, VA, is seeking a friendly Service Advisor to be the main contact for service customers, communicating vehicle needs, repair timelines, and costs. You will greet customers, schedule work, document concerns, explain maintenance, and prepare repair orders with estimates.

Join a team that focuses on excellent service, efficient vehicle turnaround, and clear communication with customers about timelines and costs.

Qualifications

• High school diploma or equivalent; automotive training is a plus.
• Experience in service advisor or dealership is preferred but not required.
• Strong customer service and communication abilities are essential.

Responsibilities

• Greet customers promptly and professionally
• Schedule service appointments and manage flow
• Document service needs and customer concerns
• Explain maintenance and repairs clearly
• Prepare repair orders with estimates and approvals
• Provide status updates on vehicle repairs
• Refer sales opportunities to the Sales Department when appropriate

Skills

Customer service

Communication

Organization

Attention to detail

Dealership experience

Education

High school diploma or equivalent

Job description

West Broad Volkswagen – Page Auto Group in Richmond, VA, is seeking a friendly Service Advisor to be the main contact for service customers, communicating vehicle needs, repair timelines, and costs. You will greet customers, schedule work, document concerns, explain maintenance, and prepare repair orders with estimates.

Join a team that focuses on excellent service, efficient vehicle turnaround, and clear communication with customers about timelines and costs.