VW Service Advisor

West Broad Honda / West Broad Hyundai / West Broad Volkswagen/KIA / Audi Richmond; Richmond (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

401(k) with company match

Profit sharing

Tuition reimbursement

Training and growth

Job summary

West Broad Volkswagen in Richmond, VA is seeking a Service Advisor to be the main point of contact for service customers, communicating needs, repair recommendations, timelines, and costs. You will greet customers, schedule appointments, document needs, explain maintenance clearly, provide estimates, and keep customers informed on progress while ensuring quality service and CSI targets.

The role offers a fast-paced dealership environment with growth opportunities and a focus on customer care.

Qualifications

• Strong customer service and communication skills.
• Organized and detail-oriented.
• Ability to work in a fast-paced environment.
• Automotive or dealership experience preferred, but not required.

Responsibilities

• Greet customers promptly and professionally.
• Schedule service appointments and manage customer flow.
• Listen to customer concerns and accurately document service needs.
• Explain recommended maintenance and repairs in a clear, customer-friendly manner.
• Prepare repair orders with accurate estimates and obtain approvals.
• Provide timely updates on vehicle status and completion times.
• Maintain high customer satisfaction (CSI) standards.
• Follow dealership, manufacturer, and safety guidelines.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Job description

West Broad Volkswagen – Page Auto Group | Richmond, VAWest Broad Volkswagen is a trusted dealership dedicated to delivering an exceptional customer experience. We are seeking a friendly, organized, and customer-focused Service Advisor to join our team. West Broad VW is part of Page Auto Group which has proudly served the Richmond community for nearly 50 years.Position SummaryThe Service Advisor is the main point of contact for service customers, providing outstanding customer service while clearly communicating vehicle needs, repair recommendations, timelines, and costs.Key ResponsibilitiesGreet customers promptly and professionallySchedule service appointments and manage customer flowListen to customer concerns and accurately document service needsExplain recommended maintenance and repairs in a clear, customer-friendly mannerPrepare repair orders with accurate estimates and obtain approvalsProvide timely updates on vehicle status and completion timesMaintain high customer satisfaction (CSI) standardsAnswer phone inquiries regarding appointments and vehicles in serviceDeliver completed vehicles and review services performedEnsure repair orders are properly documented and closedFollow dealership, manufacturer, and safety guidelinesCommunicate concerns to the Service ManagerRefer sales opportunities to the Sales Department when appropriateQualificationsStrong customer service and communication skillsOrganized and detail-orientedAbility to work in a fast-paced environmentAutomotive or dealership experience preferred, but not requiredBenefitsCompetitive payHealth, dental, and vision insurancePaid time off and holidays401(k) with company matchProfit sharingTuition reimbursement for job-related coursesTraining and growth opportunitiesApply today to join a dealership that values customer care, teamwork, and long-term success.High school diploma or equivalent; additional education or training in automotive service preferred.Previous experience in a service advisor or similar role in a dealership.Excellent customer service and communication skills.Strong organizational skills and attention to detail.Knowledge of automotive maintenance and repair procedures.Ability to follow federal, state, and local regulations.Valid driver’s license and clean driving record.