Service Advisor

O'Meara Volkswagen; Thornton (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401K

Health, Dental Vision

Paid vacation

Employee Pricing on vehicles

Discount on parts

Job summary

O'Meara Volkswagen is seeking a Service Writer to join their team in Thornton, Colorado. The ideal candidate will have experience as an automotive service advisor and a valid driver's license.

Key responsibilities include meeting with customers, determining their service needs, and ensuring quality control throughout the service process. This role emphasizes customer satisfaction, effective communication, and the ability to manage multiple tasks efficiently.

Qualifications

• Valid commercial driver's license & clean driving record required.
• Accredited training in service advisor skills and quality control needed.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Meet with customers to determine vehicle service needs.
• Build customer relations to increase satisfaction.
• Monitor vehicle progress and update customers frequently.
• Oversee technicians and ensure job completion.
• Participate in quality control and standard operating procedures.

Skills

Automotive service advisor experience

Communication skills

Customer satisfaction

Multitasking

Computer proficiency

Education

High school diploma or equivalent

Job description

Job Summary: We are looking for a Service Writer to join our VW team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Benefits

• 401K
• Health, Dental Vision
• Supplemental Insurance
• FSA
• Sick time accrues immediately
• Paid vacation after a year
• Employee Pricing on vehicles and services
• Discount on parts
• Opportunity for growth

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• High school diploma or equivalent
• Valid commercial driver's license & clean driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Application deadline is 12/10/2025.