VP of Player Development & VIP Growth

Rwnewyork; New York (NY); Hybride; USD 160 000 - 190 000; Plein temps

Résumé du poste

Rwnewyork in New York, NY seeks a Vice President of Player Development to lead strategic VIP relationships, drive revenue growth through premium player programs, and manage a hybrid on-site and remote team across multiple markets.

Responsibilities include recruiting and retaining high-value players, ensuring exceptional guest service, collaborating with marketing and operations, and upholding compliance with policies and controls. Previous casino marketing leadership required.

Qualifications

• Must be 18 years or older and able to obtain and maintain the appropriate license pursuant to the applicable statute, rules, and regulations.
• BA/BS in marketing or a related field preferred.
• Nine (9) years' experience in a player development capacity in a large-scale gaming operation with both Slot and Table games offerings with seven (7) years in a management capacity.

Responsabilités

• Brings in and maintains new premium players to the property.
• Ensures the highest level of Customer Service is given to guests at all times.
• Sells and promotes property using pertinent and appropriate offers, property amenities, special events and promotions that drive property visits.
• Increases player core revenue by personal networking in all targeted markets and telemarketing.
• Achieves personal and department goals as determined by management.
• Regularly reviews activity reports sent from the property and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions.
• Maintains a high profile at VIP events, constant presence to all players at appropriate times.
• Resolves problems, questions, or concerns from VIP guests.
• Work with internal departments to maximize guest satisfaction of VIP guests while meeting property goals.
• Work with other marketing departments to ensure proper reinvestment in VIP guests, including comping and gifting of VIP players.
• Ensure the safety, security, and confidentiality of VIP players as well as other guest and employees.
• May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.
• Calls in to all necessary meetings.
• Performs other tasks as assigned.
• Demonstrates consistent regard and dedication to guests, colleagues and the Company by being engaged, interested and productive
• Demonstrates an in-depth knowledge of the local, regional and national marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success.
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on customer relations.
• Demonstrates the courage, creativeness, and initiative to present new ideas and perspectives to create positive results
• Exhibits respectful consideration of viewpoints, situations and others
• Puts the guest at the forefront of every decision.

Formation

BA/BS in marketing or related field

Description du poste

Rwnewyork in New York, NY seeks a Vice President of Player Development to lead strategic VIP relationships, drive revenue growth through premium player programs, and manage a hybrid on-site and remote team across multiple markets.

Responsibilities include recruiting and retaining high-value players, ensuring exceptional guest service, collaborating with marketing and operations, and upholding compliance with policies and controls. Previous casino marketing leadership required.