VP, Tech Service Desk & On-Site Excellence

BNY Mellon

New York (NY)

Presencial

USD 140 000 - 210 000

Tempo integral

Há 7 dias

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Resumo da oferta

BNY Mellon is seeking a Vice President of Technology Service Desk/On-Site Support to join our Engineering team in NY/NJ. This leadership role will oversee production services, drive strategic improvements, and ensure regulatory compliance.

You will collaborate with cross-functional teams to deliver reliable technology support and superior client satisfaction. Ideal candidates have a Bachelor’s in IT/CS and 6-8+ years of relevant experience, with strong people leadership and communication skills,

Qualificações

Bachelor's degree in Information Technology or Computer Science or related field.
6-8+ years of experience in technology service desk/on-site support.
Strong leadership and team management experience.
Excellent communication and interpersonal skills with clients and stakeholders.
ITIL/HDI certifications preferred.

Responsabilidades

Lead the Technology Service Desk and On-Site Support teams, ensuring timely resolution of issues.
Develop and implement strategic initiatives to improve service delivery and align with business goals.
Collaborate with cross-functional teams to integrate technology support solutions.
Ensure compliance with industry best practices and regulatory requirements.