VP, Technology Service Desk & On-Site Support

BNY; New York (NY); On-site; USD 180,000 - 210,000; Full time

Job summary

BNY is seeking a Vice President to lead the Technology Service Desk and On-Site Support within our Engineering team in NY/NJ. The role emphasizes strong leadership, strategic initiatives, and cross-functional collaboration to deliver reliable technology services.

You will drive production issue resolution, implement service improvements, and ensure compliance with industry standards while mentoring a high-performing team.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field is required.
• Experience of 6–8+ years in technology service delivery or equivalent.
• Strong leadership and collaboration skills with a customer-focused mindset.
• Certifications such as ITIL, HDI are preferred but not mandatory.

Responsibilities

• Lead the Technology Service Desk and On-Site Support teams to ensure timely resolution of production issues.
• Develop and implement strategic initiatives to improve service delivery and align with business goals.
• Collaborate with cross-functional teams to drive innovative, efficient support solutions while maintaining regulatory compliance.

Skills

Leadership

Problem solving

Communication

Team management

Strategic thinking

Education

Bachelor's degree in IT/CS or related field

Job description

BNY is seeking a Vice President to lead the Technology Service Desk and On-Site Support within our Engineering team in NY/NJ. The role emphasizes strong leadership, strategic initiatives, and cross-functional collaboration to deliver reliable technology services.

You will drive production issue resolution, implement service improvements, and ensure compliance with industry standards while mentoring a high-performing team.