Vice President, Technology Service Desk/On-Site Support

BNY Mellon; New York (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

BNY Mellon is seeking a Vice President of Technology Service Desk/On-Site Support to join our Engineering team in NY/NJ. This leadership role will oversee production services, drive strategic improvements, and ensure regulatory compliance.

You will collaborate with cross-functional teams to deliver reliable technology support and superior client satisfaction. Ideal candidates have a Bachelor’s in IT/CS and 6-8+ years of relevant experience, with strong people leadership and communication skills,

Qualifications

• Bachelor's degree in Information Technology or Computer Science or related field.
• 6-8+ years of experience in technology service desk/on-site support.
• Strong leadership and team management experience.
• Excellent communication and interpersonal skills with clients and stakeholders.
• ITIL/HDI certifications preferred.

Responsibilities

• Lead the Technology Service Desk and On-Site Support teams, ensuring timely resolution of issues.
• Develop and implement strategic initiatives to improve service delivery and align with business goals.
• Collaborate with cross-functional teams to integrate technology support solutions.
• Ensure compliance with industry best practices and regulatory requirements.

Skills

Leadership

Problem-solving

Communication

Mentoring

Education

Bachelor's degree in IT/CS

Tools

ITIL framework

HDI certifications

Job description

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Vice President, Technology Service Desk/On-Site Support to join our Engineering team. This role is located in NY/NJ.

In this role, you'll make an impact in the following ways:

• Lead the Technology Service Desk and On-Site Support teams by demonstrating expertise in managing production services, ensuring timely and effective resolution of technology issues
• Develop and implement strategic initiatives to enhance service delivery, focusing on continuous improvement and alignment with BNY's strategic goals
• Collaborate with cross-functional teams to integrate technology support solutions, driving innovation and efficiency in service delivery
• Ensure compliance with industry best practices and regulatory requirements, maintaining a high standard of operational integrity

To be successful in this role, we're seeking the following:

• Bachelor's degree in Information Technology, Computer Science, or a related field. - Relevant industry certifications such as ITIL, HDI, or equivalent are preferred. **EXPERIENCE:** Typically 6-8+ years of experience.
• Strong leadership and team management skills, with a focus on fostering a collaborative and high-performing work environment
• Excellent problem-solving and analytical skills, with the ability to identify and implement effective solutions in a timely manner
• Exceptional communication and interpersonal skills, with the ability to engage effectively with clients, stakeholders, and team members
• Relevant industry certifications such as ITIL, HDI, or equivalent are preferred
• People Leadership requirement: Mentor and guide team members, fostering a culture of growth and professional development within the service desk and on-site support teams

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here's a few of our recent awards:

America's Most Innovative Companies, Fortune, 2025

World's Most Admired Companies, Fortune 2025

"Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.