VP, Strategic Client Partnerships: Renewal & Growth

Norstella; Charleston (WV); Remote; USD 160,000 - 200,000; Full time

Benefits offered by this job

Medical Benefits

Dental & Vision Benefits

401k with Company Match

Paid Time Off

Paid Parental Leave

Job summary

Norstella is seeking a VP, Strategic Client Partnerships to lead a new team dedicated to owning the full subscription lifecycle. This leadership role will focus on driving value realization, managing key executive relationships, and facilitating smooth renewals.

The ideal candidate will have proven experience in client leadership, team management, and a strong commercial focus, driving net revenue retention and expansion opportunities.

Qualifications

• Proven client leadership experience in a post-sale, commercially-focused role.
• Demonstrated ability to manage and grow a team of senior professionals.
• Strong executive presence with experience building C-suite relationships.
• Track record of meeting or exceeding growth targets.
• Deep understanding of real world data or adjacent life-sciences data products.

Responsibilities

• Build and lead the team of Strategic Client Directors.
• Maintain senior relationships at strategic accounts.
• Ensure every client can articulate the value delivered.
• Surface upsell signals and route them to Sales.
• Partner with Renewal Operations Specialist for smooth renewals.
• Create consistent feedback mechanisms between teams.

Skills

Client leadership

Team management

C-suite relationship building

Commercial focus

Negotiation skills

Cross-functional collaboration

Data-driven decision making

Tools

Salesforce

Job description

Norstella is seeking a VP, Strategic Client Partnerships to lead a new team dedicated to owning the full subscription lifecycle. This leadership role will focus on driving value realization, managing key executive relationships, and facilitating smooth renewals.

The ideal candidate will have proven experience in client leadership, team management, and a strong commercial focus, driving net revenue retention and expansion opportunities.