Strategic Client Partnerships Director (RWD/IHD)

Norstella

Raleigh (NC)

Remote

USD 150,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

HSA/FSA

Dental & Vision

401k match

Disability insurance

Parental leave

Paid time off

Job summary

Norstella seeks a Strategic Client Director to own senior client relationships across RWD, IHD Platform, and IaaS in a remote US setting. You will drive revenue retention and expansion, coordinate cross-functional teams, and ensure customers realize value from their investment.

You will lead quarterly business reviews, translate usage data into ROI narratives, and manage renewal risk. This role emphasizes commercial ownership without owning delivery execution, partnering with Sales and

Qualifications

5+ years in account management or client partnerships.
Proven experience driving commercial outcomes (NRR, expansion, renewals).
Deep understanding of real world data, healthcare data, or adjacent life-sciences data products
Ability to translate complex data products into clear customer value narratives
Experience running QBRs or structured partnership reviews with executive stakeholders
Strong cross-functional collaborator - comfortable working with Sales, Delivery, Product, and Consulting without owning their work
Highly organized, able to manage a portfolio of accounts simultaneously without dropping threads
Excellent communicator with strong executive presence

Responsibilities

Drive retention and growth across a named portfolio of RWD/IHD Platform/IaaS accounts.
Lead structured quarterly business reviews that translate data usage into ROI narratives.
Build and maintain relationships with decision makers, influencers, and end users.
Identify expansion signals and route to Sales/Pre-Sales with context to convert.
Monitor account health and define risk mitigation plans with VP and internal teams.
Coordinate internal teams; do not own execution, but ensure resolution.
Provide feedback to Sales/Pre-Sales/Consulting on expansion signals.
Prepare accounts for renewal with on-time contracting.