VP, Remote Clinical Call Center Operations

Fuze Health Inc.; New Mexico; On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Incentive bonus eligible

Equity eligible

Travel up to 25%

Job summary

Fuze Health is seeking a VP of Call & Clinical Operations to lead and scale our clinical call centers and pharmacy operations. You will manage 24/7, multi-site teams, align regulatory requirements, and drive initiatives across product, compliance, HR, finance and legal.

The role requires 10+ years in senior operations leadership, a pharmacy degree, and licensure. Travel up to 25% is expected; equity and incentive bonuses are available.

Qualifications

• 10+ years of progressive executive experience leading complex, large-scale clinical call centers, clinical operations, or pharmacy operations.
• Experience managing remote or hybrid multi-site teams (400+ FTEs) in 24/7 high-volume environments.
• Licensed Pharmacist (RPh) in good standing with at least one state board of pharmacy; willingness to obtain additional licenses.

Responsibilities

• Oversee and direct the Clinical Call and Clinical Operations vertical across legacy TruePill and Alto, representing a unified workforce of +450 agents with 24/7 coverage.
• Drive operational maturity, patient engagement, and execution of high-priority clinical and business initiatives.
• Direct staffing and capacity strategies for 450+ care agents and licensed professionals to balance cost, service, quality, and growth.
• Ensure high quality, standardized performance across a large work-from-home team and harmonize Rx contact center SOPs.
• Maintain regulatory compliance and standards with State Boards, DEA, and other authorities.
• Lead continuous improvement initiatives to boost productivity and efficiency.

Skills

Executive leadership

Clinical operations

Pharmacy operations

Staffing & capacity planning

Regulatory compliance

Change management

Remote/multi-site management

Education

Pharmacy degree (PharmD)

MBA or related advanced degree

Job description

Fuze Health is seeking a VP of Call & Clinical Operations to lead and scale our clinical call centers and pharmacy operations. You will manage 24/7, multi-site teams, align regulatory requirements, and drive initiatives across product, compliance, HR, finance and legal.

The role requires 10+ years in senior operations leadership, a pharmacy degree, and licensure. Travel up to 25% is expected; equity and incentive bonuses are available.