VP of Unified Customer Journeys & Hub Strategy

JPMorgan Chase & Co.; Kentucky; On-site; USD 150,000 - 200,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Vice President for the Engagement Marketing team to develop integrated, data-driven marketing strategies. This role focuses on enhancing customer experience through centralized hub experiences that are insightful and outcomes-driven.

The ideal candidate will have over 7 years of experience in financial services, strong leadership skills, and the ability to craft strategic roadmaps. The position requires collaboration with diverse teams such as product, digital, and analytics to deliver seamless customer experiences across One Chase.

Qualifications

• 7+ years of experience in financial services with leadership roles.
• Experience in web experiences across financial service products.
• Ability to execute enterprise-wide integration strategies.

Responsibilities

• Evaluate customer needs and identify experience gaps.
• Develop strategic opportunities for centralized hub.
• Align cross-LOB stakeholders on priorities and dependencies.

Skills

Strategic operator

Leadership roles

Cross-functional collaboration

Customer journey design

Analytical thinking

Education

Bachelor’s degree in marketing, communications or business

Tools

Adobe Acrobat

PowerPoint

Excel

Job description

JPMorgan Chase & Co. seeks a Vice President for the Engagement Marketing team to develop integrated, data-driven marketing strategies. This role focuses on enhancing customer experience through centralized hub experiences that are insightful and outcomes-driven.

The ideal candidate will have over 7 years of experience in financial services, strong leadership skills, and the ability to craft strategic roadmaps. The position requires collaboration with diverse teams such as product, digital, and analytics to deliver seamless customer experiences across One Chase.