VP, Hub Experience & Customer Growth Strategy

J.P. Morgan; New York (NY); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Job summary

J.P. Morgan is seeking a Vice President for their Engagement Marketing team in New York. In this role, you will own the strategy for customer hub experiences and drive unified journeys across business lines.

The ideal candidate should have over 7 years of experience in financial services, exceptional leadership skills, and a passion for enhancing customer experience through strategic initiatives.

Qualifications

• 7+ years in financial services with leadership experience.
• Experienced in developing web experiences for financial products.
• Strong skills in managing cross-functional teams.

Responsibilities

• Lead strategy and activation roadmap for customer experiences.
• Align cross-LOB stakeholders on integrated delivery.
• Prepare executive updates with insights and recommendations.

Skills

Leadership in financial services

Customer experience design

Strategic program delivery

Cross-functional collaboration

Stakeholder management

Analytical thinking

Education

Bachelor's degree in marketing or business

Tools

Adobe Acrobat

PowerPoint

Excel

Job description

J.P. Morgan is seeking a Vice President for their Engagement Marketing team in New York. In this role, you will own the strategy for customer hub experiences and drive unified journeys across business lines.

The ideal candidate should have over 7 years of experience in financial services, exceptional leadership skills, and a passion for enhancing customer experience through strategic initiatives.