VP of Operations – Fintech Payments & Customer Ops

HJW Executive Search LLC; Kansas; Vor Ort; USD 140.000 - 230.000; Vollzeit

Zusammenfassung

We are partnering with a growing fintech company in the consumer finance space seeking a VP of Operations to lead customer service, collections, recoveries, payment operations, and vendor management.

Reporting to executive leadership, you will drive scalable operations, build high-performing teams, and partner with vendors to optimize performance and customer outcomes in Kansas City area or remote options.

Qualifikationen

• Proven senior leadership in consumer finance, fintech, lending, servicing or payments.
• Experience leading customer-facing operations and building high-performing teams.
• Experience improving ops performance and managing vendors.

Aufgaben

• Oversee collections and recovery performance.
• Lead payment operations, processes and vendor relationships.
• Drive operational execution, efficiency and scalability.

Kenntnisse

Senior leadership

Operations management

Vendor management

Fintech domain

Customer service ops

Jobbeschreibung

We are partnering with a growing fintech company in the consumer finance space seeking a VP of Operations to lead customer service, collections, recoveries, payment operations, and vendor management.

Reporting to executive leadership, you will drive scalable operations, build high-performing teams, and partner with vendors to optimize performance and customer outcomes in Kansas City area or remote options.