Vice President Operations

HJW Executive Search LLC; Kansas; On-site; USD 140,000 - 230,000; Full time

Job summary

We are partnering with a growing fintech company in the consumer finance space seeking a VP of Operations to lead customer service, collections, recoveries, payment operations, and vendor management.

Reporting to executive leadership, you will drive scalable operations, build high-performing teams, and partner with vendors to optimize performance and customer outcomes in Kansas City area or remote options.

Qualifications

• Proven senior leadership in consumer finance, fintech, lending, servicing or payments.
• Experience leading customer-facing operations and building high-performing teams.
• Experience improving ops performance and managing vendors.

Responsibilities

• Oversee collections and recovery performance.
• Lead payment operations, processes and vendor relationships.
• Drive operational execution, efficiency and scalability.

Skills

Senior leadership

Operations management

Vendor management

Fintech domain

Customer service ops

Job description

My firm is working with a growing Fintech company who is looking for a VP of Operations to lead a growing consumer finance business. You will oversee customer service, collections, recoveries, payment operations, operational support functions, and vendors

Responsibilities

• Collections and recovery performance.
• Payment performance, processes, systems, and vendor relationships.
• Operational execution, efficiency & scalability.

Experience

• Proven senior leadership experience in consumer finance, fintech, lending, servicing, collections or payments
• Success leading customer-facing operations and developing high-performing teams
• Experience improving operational performance and managing vendors