VP of Operations Excellence & Enterprise Service Strategy

Heritage Imaging; Chicago (IL); Sur place; USD 130 000 - 180 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental & Vision insurance

401(k) with company match

Paid holidays

Résumé du poste

Heritage Imaging in Chicago, IL seeks a VP of Operations Excellence to lead enterprise-wide workforce scheduling, demand planning, S&OP, and service strategy across all locations. You will own the core operational platforms (Skedulo and MaintainX) and set the direction for the service organization enterprise-wide.

The role requires 10+ years of leadership in field service operations, a track record of scaling service strategy, and strong analytics to drive KPIs, efficiency, and revenue growth

Qualifications

• Bachelor's Degree is required; MBA or equivalent experience is a plus.
• 10+ years of progressive leadership in field service operations or related discipline.
• Experience owning enterprise software platforms (e.g., Skedulo, MaintainX) from a business perspective.
• Proven ability to build and scale service strategy across a distributed organization.
• Experience leading demand planning and S&OP in multi-site settings.

Responsabilités

• Lead enterprise-wide workforce scheduling, resource planning, and operational excellence initiatives across all Heritage locations.
• Develop and implement best practices to improve labor utilization, technician productivity, and service delivery.
• Serve as business owner for Skedulo and MaintainX, driving strategy, adoption, and ROI.
• Partner with IT and operations leaders to scale systems and processes for growth.
• Set strategic direction for Heritage’s service organization and lead regional teams.
• Establish and monitor service KPIs, standards, and governance across the org.
• Lead demand planning and S&OP to align staffing, equipment, and capacity with demand forecasts.
• Improve onboarding efficiency and revenue forecast accuracy.
• Drive utilization, volume growth, and accountability via QBRs with leadership.
• Identify opportunities to boost efficiency, uptime, and overall service performance.
• Lead cross-functional initiatives supporting strategic growth.

Connaissances

Leadership

Operations management

Strategic planning

Data analytics

Change management

Cross-functional collaboration

KPI governance

Formation

Bachelor's Degree

MBA or equivalent experience

Outils

Skedulo

MaintainX

Description du poste

Heritage Imaging in Chicago, IL seeks a VP of Operations Excellence to lead enterprise-wide workforce scheduling, demand planning, S&OP, and service strategy across all locations. You will own the core operational platforms (Skedulo and MaintainX) and set the direction for the service organization enterprise-wide.

The role requires 10+ years of leadership in field service operations, a track record of scaling service strategy, and strong analytics to drive KPIs, efficiency, and revenue growth