Vice President of Operations

Legacy Management LLC; Washington (District of Columbia); On-site; USD 180,000 - 240,000; Full time

Job summary

Legacy Management is seeking a Vice President of Operations for a growing, multi-service organization. This senior leader will oversee diverse service lines, including parking, transportation, facilities management, janitorial, security, and mobility consulting, driving structure, accountability, and scalable processes.

The role focuses on leading multi-site operations, optimizing profitability, and partnering with senior leadership to elevate operating discipline and performance across the

Qualifications

• 10+ years of senior operations leadership experience.
• Experience at VP/AVP/Senior Director or Director level.
• Background across multiple service lines such as facilities, janitorial, security, parking, transportation, or related services.
• Proven ability to build structure, systems, accountability, and scalable processes.
• Strong client-facing and stakeholder management skills.

Responsibilities

• Lead daily operations across multiple service lines and business units.
• Oversee multi-site performance, standards, SOPs, and service quality.
• Manage P&L, budgeting, cost controls, financial reviews, and KPI reporting.
• Partner with senior leadership to improve profitability, systems, technology adoption, and operating discipline.
• Serve as escalation point for clients and key stakeholders.
• Develop and hold accountable department and business-line leaders.
• Support growth initiatives and client relationship development.
• Preserve a family-oriented culture while driving performance and accountability.

Skills

Senior operations leadership

P&L ownership

Budgeting

Stakeholder management

Client-facing

Cross-functional leadership

Strategic planning

Service-line leadership

Job description

Job Description

Legacy Management has been retained to lead a confidential search for a Vice President of Operations on behalf of a growing, multi-service operations organization. This is a senior leadership opportunity for an experienced operations executive who can help scale the business, strengthen operational discipline, and drive performance across multiple service lines.

About the Opportunity

The Vice President of Operations will serve as the senior operational leader responsible for overseeing a diverse portfolio of service lines, including parking, transportation, facilities management, janitorial services, security services, and mobility consulting. This role is designed for a hands-on, strategic leader who can bring structure, accountability, systems improvement, and scalable processes to a growing organization.

Key Responsibilities

• Lead daily operations across multiple service lines and business units
• Oversee multi-site performance, operational standards, SOPs, and service quality
• Manage P&L performance, budgeting, cost controls, financial reviews, and KPI reporting
• Partner with senior leadership to improve profitability, systems, technology adoption, and operating discipline
• Serve as a senior escalation point for clients and key stakeholders
• Lead, develop, and hold accountable department and business-line leaders
• Support growth initiatives, service expansion, and client relationship development
• Preserve a family-oriented culture while strengthening expectations around performance, deadlines, and accountability
• 10+ years of senior operations leadership experience
• Current or recent experience in a VP, AVP, Senior Director, or Director-level role
• Strong multi-site, multi-service operational leadership background
• Demonstrated P&L ownership and financial acumen
• Experience in facilities, janitorial, security, parking, transportation, aviation, hospitality, or related service industries
• Proven ability to build structure, systems, accountability, and scalable processes in a growing organization
• Strong client-facing, stakeholder management, and business development support skills
• Leadership style that is collaborative, transparent, friendly but firm, and lead-by-example
• Experience in larger or more corporate operating environments is preferred