VP of Experience Design & Design Systems

JPMorgan Chase & Co.; New York (NY); On-site; USD 190,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Vice President of Experience Design to lead design systems across agentic product experiences. You will translate requirements into reusable components, identify gaps, and coordinate with design, product, and leadership teams to drive delivery.

The role emphasizes influencing stakeholders, mentoring designers, and applying inclusive design practices while advancing cross-platform experiences across iOS, Android, and Web. Brooklyn-based, full-time.

Qualifications

• 5+ years of experience or equivalent expertise in user experience design, design systems, or similar roles
• Demonstrated ability to thrive in ambiguous and emerging product areas — comfortable defining direction when requirements are unclear or evolving
• Strong planning, coordination, and program management skills; able to manage intake workflows, stakeholder relationships, and cross-team logistics alongside experience strategy
• Demonstrated experience designing for cross-platform (iOS, Android, Web), with a strong understanding of platform-specific capabilities and constraints
• Technical literacy in AI and agentic experiences — understanding of how AI assistants, chatbots, and agent-driven workflows behave, and ability to translate these concepts into design requirements
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to influence multiple stakeholder groups with competing priorities
• Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders or aligns multiple stakeholders
• Experience in conversation design, chatbot UX, and/or multi-modal interaction patterns
• Experience working within or alongside a design system team, contributing to component libraries, pattern documentation, or governance processes
• Demonstrated experience incorporating AI and agentic tools into design workflows, with measurable impact on quality, efficiency, or outcomes

Responsibilities

• Lead the intake and prioritization of agentic components and patterns into the design system, refining requirements, creating milestones, and coordinating delivery across teams
• Proactively identify gaps in the design system's coverage of agentic experiences and propose enhancements to address them
• Translate agentic product requirementsinto reusable, cross-platform design system assets — diagrams, wireframes, prototypes, and component specifications
• Coordinate and influence across teams to ensure the right stakeholders are engaged at the right time
• Role-model the adoption of inclusive design practices and accessibility guidelines; mentor junior designers and foster a culture of diversity and inclusion
• Analyze agentic experience trends, gather feedback from user research, and leverage data insights to inform design direction and optimize experiences across platforms and channels

Skills

Design Systems

UX Design

Cross-Platform

AI Literacy

Influence Stakeholders

Program Management

Inclusive Design

Figma

Tools

Figma

Job description

JPMorgan Chase & Co. seeks a Vice President of Experience Design to lead design systems across agentic product experiences. You will translate requirements into reusable components, identify gaps, and coordinate with design, product, and leadership teams to drive delivery.

The role emphasizes influencing stakeholders, mentoring designers, and applying inclusive design practices while advancing cross-platform experiences across iOS, Android, and Web. Brooklyn-based, full-time.