Experience Design VP - Strategic UX Leader (Inclusive)

JP Morgan Chase; New York (NY); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Health care

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase in New York seeks an Experience Design Vice President to shape user experiences across payments products. Lead strategic design initiatives, mentor junior designers, and champion inclusive design practices to create accessible, customer-centric solutions.

You will collaborate with cross-functional teams, translate business needs into design strategy, and drive innovation while ensuring alignment with user insights and accessibility guidelines across platforms.

Qualifications

• 5+ years of experience in user experience design or similar roles.
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
• Demonstrated experience in inclusive design and accessibility guidelines.
• Ability to develop transformational innovation strategies and 'north star' representations.
• Advanced technical literacy, including client-side technologies, APIs, microservices, and the components of the technology stack.

Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Skills

UX design

Inclusive design

Mentoring

Design leadership

Cross-functional collaboration

Job description

JPMorgan Chase in New York seeks an Experience Design Vice President to shape user experiences across payments products. Lead strategic design initiatives, mentor junior designers, and champion inclusive design practices to create accessible, customer-centric solutions.

You will collaborate with cross-functional teams, translate business needs into design strategy, and drive innovation while ensuring alignment with user insights and accessibility guidelines across platforms.