VP Experience Design: Lead Employee Experience & Inclusion

Testing Site - JPMC; Columbus (OH); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase is seeking a Vice President of Experience Design within the Employee Experience Design team. The role focuses on shaping the user experience across products and services by leading strategic design initiatives and mentoring junior designers.

You will drive end-to-end experience enhancements from discovery through launch, coordinating with SaaS vendors and JPMorgan platforms. The position emphasizes inclusive design, accessibility, and collaboration with cross-functional teams to

Qualifications

• 5+ years of experience in user experience design or related roles.
• Ability to create visual representations of user journeys (storyboards, wireframes, prototypes).
• Expertise in inclusive design and accessibility guidelines.

Responsibilities

• Develop and lead design/research strategies aligned with business goals and user needs.
• Diagram service flows, wireframes, and prototypes for end-to-end design initiatives.
• Promote inclusive design and accessibility, mentoring junior designers.
• Collaborate with cross-functional teams to integrate UX into product development.
• Analyze user feedback and data insights to improve experiences across platforms.

Skills

User experience design

Experience strategy

Inclusive design

Mentoring juniors

Cross-functional leadership

Job description

JPMorgan Chase is seeking a Vice President of Experience Design within the Employee Experience Design team. The role focuses on shaping the user experience across products and services by leading strategic design initiatives and mentoring junior designers.

You will drive end-to-end experience enhancements from discovery through launch, coordinating with SaaS vendors and JPMorgan platforms. The position emphasizes inclusive design, accessibility, and collaboration with cross-functional teams to