VP, Experience Design & Inclusive UX Strategy

JPMorgan Chase & Co.; Fairfax (DE); On-site; USD 180,000 - 290,000; Full time

Job summary

JPMorgan Chase & Co. seeks an Experience Design Vice President for Auto Servicing and Collections to shape the user experience across products and services.

Lead strategic design initiatives, leverage research and business requirements to deliver innovative, customer-centric solutions. As a subject matter expert, you will mentor junior designers, promote inclusive design and accessibility, and collaborate with cross-functional teams to ensure UX excellence aligns with risk, compliance, and

Qualifications

• 5+ years of experience in UX design or related roles.

Responsibilities

• Develop and execute design/research strategies aligned with business objectives and user needs across multiple product areas.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Skills

UX Design

Storyboarding

Wireframes

Prototyping

Inclusive Design

Accessibility

Tools

Figma

InVision

Axe

Job description

JPMorgan Chase & Co. seeks an Experience Design Vice President for Auto Servicing and Collections to shape the user experience across products and services.

Lead strategic design initiatives, leverage research and business requirements to deliver innovative, customer-centric solutions. As a subject matter expert, you will mentor junior designers, promote inclusive design and accessibility, and collaborate with cross-functional teams to ensure UX excellence aligns with risk, compliance, and