VP of Customer Success, Life Sciences Portfolio

Salesforce; Massachusetts; Vor Ort; USD 222.000 - 390.000; Vollzeit

Zusammenfassung

Salesforce seeks a dynamic Vice President of Customer Success to lead a premium Life Sciences portfolio. This executive will coach a high-performing team of Customer Success Managers, driving renewal, adoption, and revenue expansion across pharma and medtech accounts using Signature Success and AI-enabled insights.

You will partner with Sales leadership and Product to craft strategic roadmaps, nurture C-suite relationships, and scale customer outcomes globally while modeling Salesforce values

Qualifikationen

• 15+ years of professional experience running teams of senior consultants or leading a Services/Customer Success function in an enterprise product company delivering software-based solutions.
• 7+ years of dedicated Customer Success leadership experience, with demonstrated success managing, coaching, and developing high-performing, matrixed enterprise teams.
• 10+ years of enterprise software experience, with a detailed understanding of best practices for complex enterprise CRM, data, and IT deployments.
• Proven track record of driving customer retention, adoption, and expansion across a large enterprise portfolio.
• Experience engaging and influencing C-suite stakeholders across complex, global enterprise accounts; high executive presence and emotional intelligence.
• Strong business and financial acumen; ability to translate customer business challenges into actionable success plans.
• A strong passion for technology and digital transformation, specifically leveraging AI and data-driven insights to solve complex corporate challenges.
• Demonstrated success operating in complex, matrixed organizations.
• Exceptional communication, influencing, and cross-functional leadership skills.
• Ability and willingness to travel up to 50% regionally for close alignment with customers and field leadership.

Aufgaben

• Own the health, retention, adoption, and growth of a defined portfolio of enterprise Life Sciences accounts.
• Serve as an executive sponsor and escalation point to ensure critical customer issues are resolved with operational rigor.
• Drive measurable customer outcomes across adoption, expansion, retention, and portfolio health using AI and data-driven insights.
• Ensure the team engages within the Signature Success framework to maximize business value and renewals.
• Establish and scale customer health frameworks and metrics; own core business metrics.
• Build, lead, and coach a world-class team of enterprise CS managers and develop future leaders.

Kenntnisse

Executive leadership

CS leadership

Enterprise account management

C-suite engagement

AI / data-driven insights

Team coaching

Communication

Strategic partnerships

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Salesforce seeks a dynamic Vice President of Customer Success to lead a premium Life Sciences portfolio. This executive will coach a high-performing team of Customer Success Managers, driving renewal, adoption, and revenue expansion across pharma and medtech accounts using Signature Success and AI-enabled insights.

You will partner with Sales leadership and Product to craft strategic roadmaps, nurture C-suite relationships, and scale customer outcomes globally while modeling Salesforce values