VP, Life Sciences Customer Success Leader

Leadout Capital; Massachusetts; On-site; USD 180,000 - 240,000; Full time

Job summary

Salesforce is seeking a high-impact Vice President, Customer Success to lead a premier Life Sciences CS team and drive strategic customer outcomes. You will guide executive-level relationships, scale a world-class team, and champion AI-driven transformation within pharma, biotech, and MedTech accounts.

You will leverage Signature Success, manage critical health metrics, and partner across Sales, Product, and Alliances to maximize value and renewals.

Qualifications

• 15+ years leading enterprise services or customer success in software.
• 7+ years in senior CS leadership with matrixed teams.
• 10+ years in enterprise software, CRM, data deployments.
• Track record in retention, adoption, expansion across large portfolios.
• Experience influencing C-suite stakeholders and building exec relationships.

Responsibilities

• Own health, retention, adoption, and growth of a defined Life Sciences portfolio.
• Act as executive sponsor to resolve critical customer issues with rigor.
• Drive measurable outcomes using AI, data-driven insights, and Signature Success.
• Scale a high-performing team of Enterprise CS managers and coach growth.
• Establish health metrics and ensure renewals, product adoption, and value.
• Partner with Sales, Product, and Partners to align roadmaps with customer priorities.

Skills

Executive leadership

C-suite stakeholder management

Data-driven decision making

AI & digital transformation

Education

Bachelor's degree or equivalent in relevant field

Job description

Salesforce is seeking a high-impact Vice President, Customer Success to lead a premier Life Sciences CS team and drive strategic customer outcomes. You will guide executive-level relationships, scale a world-class team, and champion AI-driven transformation within pharma, biotech, and MedTech accounts.

You will leverage Signature Success, manage critical health metrics, and partner across Sales, Product, and Alliances to maximize value and renewals.