VP, Life Sciences Customer Success Lead

Salesforce; Boston (MA); Hybrid; USD 267,000 - 427,000; Full time

Benefits offered by this job

Health benefits

401(k)

Job summary

Salesforce seeks a dynamic Vice President, Customer Success to lead a premium Life Sciences CS team in Boston. You will coach senior CSMs, shape strategic accounts, and accelerate AI-powered transformation across Pharma, Biotech and MedTech portfolios.

You will partner with Sales and Product to drive renewal, adoption, and long-term value, while modeling a culture of inclusion, accountability, and high-performance across global regions.

Qualifications

• 15+ years of experience running teams of senior consultants or leading a services/customer success function in an enterprise product company delivering software-based solutions.
• 7+ years of dedicated Customer Success leadership experience with managing matrixed enterprise teams
• 10+ years of enterprise software experience in CRM, data, IT deployments
• Proven track record of driving retention, adoption, and expansion across a large enterprise portfolio
• Experience engaging and influencing C-suite stakeholders across complex accounts

Responsibilities

• Own health, retention, adoption, and growth of a defined portfolio of Life Sciences accounts
• Lead executive sponsorship to resolve critical customer issues with operational rigor
• Drive measurable outcomes across adoption, expansion, retention, and portfolio health
• Build and scale a world-class CS team and nurture talent growth
• Partner with Sales, Product, and Alliances to align strategy and roadmaps
• Manage core metrics: NNAOV, Attrition, product adoption, NPS/CSAT, CSM productivity

Skills

Executive leadership

CS leadership

Data-driven decisions

AI experience

Cross-functional leadership

Education

Bachelor's degree or equivalent

Job description

Salesforce seeks a dynamic Vice President, Customer Success to lead a premium Life Sciences CS team in Boston. You will coach senior CSMs, shape strategic accounts, and accelerate AI-powered transformation across Pharma, Biotech and MedTech portfolios.

You will partner with Sales and Product to drive renewal, adoption, and long-term value, while modeling a culture of inclusion, accountability, and high-performance across global regions.