Executive Life Sciences Customer Success Leader

salesforce.com, inc.; Atlanta (GA); On-site; USD 222,000 - 390,000; Full time

Job summary

Salesforce is seeking a dynamic and experienced Vice President, Customer Success to lead our Life Sciences portfolio within the Account Success organization. This executive will coach and scale a high-performing team of Customer Success Managers, guiding pharma, biotech, and MedTech accounts through our Signature Success framework to accelerate digital and AI-powered transformation.

The role partners with Sales leadership and Product, driving customer outcomes, strategic roadmaps, and global

Qualifications

• 15+ years leading teams of senior consultants or CS function in an enterprise product company delivering software-based solutions.
• 7+ years dedicated CS leadership experience with coaching and developing enterprise teams.
• 10+ years enterprise software experience, with CRM, data, and IT deployments knowledge.
• Proven track record of driving retention, adoption, and expansion across large enterprise portfolios.
• Experience engaging and influencing C-suite stakeholders across global enterprise accounts; strong executive presence.
• Strong business and financial acumen; translate customer challenges into actionable success plans.
• Passion for technology and digital transformation, leveraging AI and data-driven insights.
• Willingness to travel up to 50% regionally.
• Bachelor's degree or equivalent experience

Responsibilities

• Own health, retention, adoption, and growth of a defined portfolio of Life Sciences accounts.
• Serve as executive sponsor to resolve critical customer issues with rigor.
• Drive measurable customer outcomes across adoption, expansion, retention, and portfolio health.
• Ensure team uses Signature Success framework to drive maximum value and renewals.
• Establish and scale customer health metrics and frameworks (NNAOV, Attrition, CCR, adoption).
• Develop future leaders and nurture a high-performing CS organization.

Skills

Executive leadership

CSM leadership

Enterprise software

Strategic thinking

Stakeholder engagement

Data-driven decisions

Education

Bachelor's degree or equivalent

Tools

AI tools

CRM systems

Job description

Salesforce is seeking a dynamic and experienced Vice President, Customer Success to lead our Life Sciences portfolio within the Account Success organization. This executive will coach and scale a high-performing team of Customer Success Managers, guiding pharma, biotech, and MedTech accounts through our Signature Success framework to accelerate digital and AI-powered transformation.

The role partners with Sales leadership and Product, driving customer outcomes, strategic roadmaps, and global