VP, Life Sciences Customer Success Leader

salesforce.com, inc.

Boston (MA)

On-site

USD 267,000 - 427,000

Full time

14 days+

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Job summary

Salesforce is seeking a dynamic and experienced Vice President, Customer Success to lead our Life Sciences portfolio within the Account Success organization. You will coach and scale a high-performing team of Customer Success Managers guiding pharma, biotech, and MedTech accounts through our Signature Success framework to accelerate AI-powered transformation and ROI.

This executive role requires deep Life Sciences domain expertise, strong C-suite engagement, and a proven track record of

Qualifications

15+ years leading teams of senior consultants or a Services/CS function in an enterprise software company.
7+ years of dedicated Customer Success leadership in enterprise environments.
10+ years enterprise software experience with CRM, data, and IT deployments.
Proven ability to drive retention, adoption, and expansion across a large portfolio.
Strong C-suite engagement and cross-functional leadership are required.

Responsibilities

Own health, retention, adoption, and growth of a defined Life Sciences portfolio.
Lead executive sponsorship and resolve critical issues with operational rigor.
Drive measurable outcomes using AI, data-driven insights, and Signature Success.
Build a world-class enterprise CS team and foster accountability and growth.
Travel up to 50% regionally to align with customers and field leadership.