VP of Enterprise Customer Success — Life Sciences

Salesforce; Chicago (IL); On-site; USD 222,000 - 390,000; Full time

Job summary

Salesforce is seeking a dynamic Vice President of Customer Success to lead a premier Life Sciences portfolio. You will mentor a high-performing team of CSMs, build executive partnerships, and drive adoption and value across complex enterprise accounts.

You will partner with Sales, Product, and Support to align strategic initiatives, accelerate AI-powered transformation, and deliver measurable outcomes for customers and Salesforce alike.

Qualifications

• 15+ years of leadership experience in enterprise services or customer success.
• 7+ years leading enterprise Customer Success teams.
• 10+ years of enterprise software experience in CRM, data, and IT deployments.
• Proven track record in retention, adoption, and expansion across a large enterprise portfolio.
• Experience engaging C-suite stakeholders across complex global accounts.
• Strong business and financial acumen; translate customer challenges into actionable success plans.
• Passion for technology and AI-driven transformation.
• Demonstrated success operating in complex, matrixed organizations.
• Exceptional communication, influencing, and cross-functional leadership skills.
• Ability and willingness to travel up to 50% regionally.

Responsibilities

• Lead, coach, and scale a high-performing team of Customer Success Managers in Life Sciences portfolio.
• Act as executive sponsor to ensure critical issues are resolved with rigor.
• Drive measurable outcomes across adoption, expansion, retention, and portfolio health.
• Implement Signature Success framework and leverage AI capabilities to maximize value.
• Develop and monitor health metrics; ensure product adoption and CCR targets.
• Foster an inclusive culture and develop future leaders within the team.
• Collaborate with Sales leadership, Product, Alliances, and Support on strategy and execution.
• Travel up to 50% regionally to align with customers and field leadership.

Skills

Executive leadership

Cross-functional leadership

Strategic thinking

Communication

Influencing

Travel readiness

Education

Bachelor's degree or equivalent experience

Tools

AI tools

Salesforce product knowledge

Job description

Salesforce is seeking a dynamic Vice President of Customer Success to lead a premier Life Sciences portfolio. You will mentor a high-performing team of CSMs, build executive partnerships, and drive adoption and value across complex enterprise accounts.

You will partner with Sales, Product, and Support to align strategic initiatives, accelerate AI-powered transformation, and deliver measurable outcomes for customers and Salesforce alike.