VP of Client Success & Enterprise Growth

Dun & Bradstreet, Inc.; Austin (TX); Presencial; USD 150 000 - 190 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous paid time off

Parental leave

Sick time

Education assistance

Volunteer days & donation matching

401k with company matching

Health & wellness benefits

Medical, dental & vision insurance

Resumo da oferta

Dun & Bradstreet, Inc. seeks a Senior Client Success Manager in Austin, TX to lead the client success function and drive value realization for strategic customers.

You will build and mentor a high-performing team, become a trusted advisor, and align client outcomes with product capabilities to ensure renewals and growth. You will leverage data to justify ROI, collaborate with Product, Sales, Support, and Ops, and travel as needed to support key accounts across geographies.

Qualificações

• 15+ years of post-sale client management experience leading a portfolio of high-touch enterprise and/or strategic accounts.
• Has technical acumen to connect client goals with product capabilities.
• Excellent business communication and presentation skills suitable for a global corporate environment.
• Experience with complex, multi-divisional, multi-geographical customers.
• Experience working with cross-functional teams (Product, Sales, Support, Ops).
• Willingness to travel at least 25% of the time.

Responsabilidades

• Lead the Customer Success function to achieve customer satisfaction and strategic goals.
• Build and maintain a high-performing team through hiring, goal setting, and performance management.
• Be a trusted advisor to client organizations, deepening relationships with key stakeholders and driving ROI with our platform.
• Use data to improve team performance, build business cases, and drive product adoption across the client base.
• Set high expectations to meet operational targets through structured processes.
• Advocate for customers and maintain long-term relationships with C-level and VP stakeholders.
• Lead from the front with servant leadership and proactive account engagement.
• Collaborate with executive leadership to prioritize customer success initiatives.

Conhecimentos

Client management

Team leadership

Relationship building

Business acumen

Strategic thinking

Communication

Formação académica

Bachelor's degree

Master's degree preferred

Ferramentas

MS Excel

MS PowerPoint

MS Word

Descrição da oferta de emprego

Dun & Bradstreet, Inc. seeks a Senior Client Success Manager in Austin, TX to lead the client success function and drive value realization for strategic customers.

You will build and mentor a high-performing team, become a trusted advisor, and align client outcomes with product capabilities to ensure renewals and growth. You will leverage data to justify ROI, collaborate with Product, Sales, Support, and Ops, and travel as needed to support key accounts across geographies.