VP of Client Service Excellence & Delivery

BNY; Boston (MA); On-site; USD 180,000 - 240,000; Full time

Job summary

BNY is seeking a Vice President, Client Service to join our Client Services team in Boston or New York. You will own high-level client relationships, translate business needs into service requirements, and drive strategic service improvements across operations, technology and product lines.

You will lead cross-functional collaboration, escalate critical issues, and deliver analytics that enhance the client experience while supporting business development efforts.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• 7–10 years minimum related work experience preferred.
• Experience resolving complex or non-routine client issues.

Responsibilities

• Develop a deep understanding of our client's business, operating model and technology strategy.
• Deliver exceptional service aligned to clients' needs and expectations across BNY's product and services offering.
• Act as the central point of escalation across Operations, Technology and service delivery.
• Cultivate a deep relationship and appreciation for what drives our clients' service requirements.
• Facilitate communication across our clients' organization and keep stakeholders informed.

Skills

Relationship management

Strategic client service

Escalation management

Cross-functional collaboration

Communication skills

Business acumen

Education

Bachelor's degree

Job description

BNY is seeking a Vice President, Client Service to join our Client Services team in Boston or New York. You will own high-level client relationships, translate business needs into service requirements, and drive strategic service improvements across operations, technology and product lines.

You will lead cross-functional collaboration, escalate critical issues, and deliver analytics that enhance the client experience while supporting business development efforts.