Senior Vice President, Client Service Executive Manager

BNY Mellon; Boston (MA); On-site; USD 180,000 - 280,000; Full time

Job summary

BNY Mellon in Boston or New York seeks a Senior Vice President, Client Service Executive Manager to lead major client service efforts and oversee delivery across products. You will serve as a senior point of contact for major clients, shaping strategy and coordinating with internal partners to ensure world-class service.

The role demands 7–10 years in client services or operational roles, a Bachelor's degree (MBA preferred), and proven ability to influence cross-functional teams while driving

Qualifications

• 7–10 years of total work experience in an operational area and/or client services.
• Bachelor's degree or equivalent required; MBA preferred.
• Proven ability to manage moderately complex client issues and coordinate across multiple internal partners.

Responsibilities

• Serve as senior point of contact to Major clients on moderately complex service issues and assist in developing strategy to deliver world-class client service across products or platforms.
• Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy.
• Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities.
• Drive and manage end-to-end client service delivery model for Major clients, including participation in strategy development, monitoring client satisfaction, and evolving the client service model.

Skills

Client relationship management

Service delivery

Influencing cross-functional teams

Education

Bachelor's degree or equivalent

MBA preferred

Job description

We're seeking a future team member for the role of Senior Vice President, Client Service Executive Manager to join our Client Service team.

This role can be located in Boston or New York.

In this role, you'll make an impact in the following ways:

• Serve as a senior point of contact to Major clients on moderately complex service issues and assist in developing strategy to deliver world-class client service across products or platforms.
• Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy.
• Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities.
• Drive and manage end-to-end client service delivery model for Major clients, including participation in strategy development, monitoring client satisfaction, and evolving the client service model.

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required; MBA preferred.
• 7 to 10 years of total work experience in an operational area and/or client services preferred.
• Proven ability to manage moderately complex client issues and act as a central point of contact across multiple internal partners.
• Strong skills in client relationship management, service delivery, and influencing cross-functional teams.