VP, Client Service Strategy & Experience

BNY; New York (NY); On-site; USD 160,000 - 260,000; Full time

Job summary

BNY is seeking a Vice President, Client Service Management to lead the Depositary Receipts client service function in New York. You will own key client relationships, oversee end-to-end service delivery, and drive improvements across multiple service lines to meet client expectations.

The role requires strong relationship management, problem-solving, and strategic thinking, with collaboration across operations, product, technology, and client coverage.

Qualifications

• Bachelor's degree in Finance, Business Administration, or related field.
• Advanced degree (MBA) preferred.

Responsibilities

• Serve as main contact for Depositary Receipts clients on service issues.
• Collaborate with clients and internal stakeholders to align client needs with strategy.
• Improve service by identifying trends with Analytics.
• Deliver end-to-end client service and monitor satisfaction.
• Resolve complex issues across services with internal partners as needed.
• Support service commitments and evolve the client service model (SLA changes).
• Identify opportunities for continuous service improvement and digital adoption.
• Support client growth and protect revenue through service-led opportunities.

Skills

Client relationship mgmt

Problem solving

Communication

Strategic thinking

Education

Bachelor's degree in Finance/Business

MBA preferred

Job description

BNY is seeking a Vice President, Client Service Management to lead the Depositary Receipts client service function in New York. You will own key client relationships, oversee end-to-end service delivery, and drive improvements across multiple service lines to meet client expectations.

The role requires strong relationship management, problem-solving, and strategic thinking, with collaboration across operations, product, technology, and client coverage.