VP of 24/7 Clinical Call & Care Operations

Fuze Health Inc.; Ohio; Hybrid; USD 171,000 - 257,000; Full time

Benefits offered by this job

Dental and vision insurance

Group medical plans

401(k) retirement plan

Life insurance

FSA/HSA

Commuter benefits

Paid time off and parental leave

Job summary

Fuze Health seeks a visionary VP of Call & Clinical Operations to lead a 24/7 network of 450+ care agents and licensed professionals across Truepill and Alto entities. You will align cost, quality, and SLAs with growth priorities while maintaining compassionate, compliant patient engagement and high operational maturity.

Reporting to the COO, you will scale processes, drive continuous improvement, and collaborate with Product, Legal, HR, and Finance to ensure timely launches and superior patient

Qualifications

• Executive leadership leading large-scale clinical call centers or pharmacy operations.
• Experience managing remote or hybrid multi-site teams in 24/7 environments.
• Pharmacy background with licensure in at least one state of operation.
• Expertise in process engineering, quality management, and scaling operations.
• Experience maintaining pharmacy compliance and engaging with regulatory authorities.
• Proven change management skills during organizational transformations.
• Strategic communication skills to influence across a matrix organization.
• Advanced degree in Business, Operations, Pharmacy, or related field.

Responsibilities

• Oversee Clinical Call and Clinical Operations across legacy TruePill and Alto.
• Direct staffing and capacity strategies for 450+ professionals and 24/7 coverage.
• Ensure high-quality, standardized performance across a large work-from-home team.
• Maintain regulatory compliance with State Boards of Pharmacy and DEA.
• Lead continuous improvement initiatives to boost productivity and efficiency.
• Partner with Product, Compliance, Legal, HR, Finance to align launches with readiness.
• Coach and develop a high-performing leadership team.

Skills

Executive Leadership

Scale & Scope Experience

Operational Excellence

Compliance & Regulatory Expertise

Change Management

Strategic Communication

Education

Advanced degree in Business/Operations/Pharmacy

Job description

Fuze Health seeks a visionary VP of Call & Clinical Operations to lead a 24/7 network of 450+ care agents and licensed professionals across Truepill and Alto entities. You will align cost, quality, and SLAs with growth priorities while maintaining compassionate, compliant patient engagement and high operational maturity.

Reporting to the COO, you will scale processes, drive continuous improvement, and collaborate with Product, Legal, HR, and Finance to ensure timely launches and superior patient