VP of 24/7 Call & Clinical Operations

Fuze Health Inc.; Nashville (TN); Hybrid; USD 171.000 - 257.000; Vollzeit

Benefits dieser Stelle

Dental insurance

Vision insurance

401(k) plan

Parental leave (8 weeks)

Zusammenfassung

Fuze Health is seeking a VP of Call & Clinical Operations to lead a 24/7, 450+ strong workforce of care agents and licensed clinicians. The role focuses on scalable operations, compassionate patient engagement, and balancing cost, quality, and SLAs.

You will harmonize processes across legacy Truepill and Alto entities to support rapid growth. Ideal candidates will have 10+ years in executive clinical operations, a pharmacy background, and proven ability to drive cross-functional alignment with

Qualifikationen

• Executive leadership experience in large-scale clinical call centers or pharmacy operations.
• Experience managing remote or hybrid multi-site teams in 24/7 environments.
• Licensed Pharmacist (RPh) or equivalent pharmacy background preferred.

Aufgaben

• Oversee Clinical Call and Clinical Operations across legacy TruePill and Alto.
• Drive operational maturity, compassionate patient engagement, and high-priority initiatives.
• Direct staffing and capacity strategies for 450+ care professionals and agents.
• Standardize performance across a large work-from-home operation.
• Maintain regulatory compliance with State Boards of Pharmacy and DEA standards.
• Lead continuous improvement to boost productivity and efficiency.
• Collaborate with Product, Compliance, Legal, HR, and Finance for launches.
• Lead, coach, and develop a high-performing leadership team.

Kenntnisse

Executive Leadership

Scale & Scope

Pharmacy Background

Operational Excellence

Compliance & Regulatory

Change Management

Strategic Communication

Education

Ausbildung

Advanced degree in Business/Operations/Pharmacy

Jobbeschreibung

Fuze Health is seeking a VP of Call & Clinical Operations to lead a 24/7, 450+ strong workforce of care agents and licensed clinicians. The role focuses on scalable operations, compassionate patient engagement, and balancing cost, quality, and SLAs.

You will harmonize processes across legacy Truepill and Alto entities to support rapid growth. Ideal candidates will have 10+ years in executive clinical operations, a pharmacy background, and proven ability to drive cross-functional alignment with