VP, Mortgage Risk & Controls Leader

JPMorganChase; Jacksonville (FL); On-site; USD 160,000 - 210,000; Full time

Job summary

JPMorgan Chase in Jacksonville, FL seeks a Vice President, Control Manager for the Home Lending organization to lead the design and evolution of an enhanced control framework. You will drive risk analysis, real-time issue detection, root cause analysis, and sustainable remediation, partnering with stakeholders to strengthen processes and transparency.

Responsibilities include overseeing risk assessments, governance, and using data analytics to improve control health.

Qualifications

• 7+ years of experience in financial services with background in controls, audit, compliance, and/or operational risk management and/or Home Lending.
• Strong knowledge of mortgage servicing and/or originations processes and related regulatory requirements.
• Demonstrated ability to make independent, risk-based decisions and apply sound judgment in complex situations.
• Experience designing, improving and operating control frameworks and escalation procedures.
• Experience with control execution, control evaluations, risk assessments, process mapping and control testing.

Responsibilities

• Lead the design, execution, and ongoing enhancement of controls across the mortgage lifecycle.
• Evaluate regulatory and operational risks within mortgage lending and develop strategies to strengthen the control environment.
• Provide oversight and effective challenge for risk assessments, control evaluations, issue management, and remediation to meet internal standards and regulatory expectations.
• Partner with business, Compliance, Legal, Operational Risk, Audit and Technology stakeholders to identify control gaps and implement sustainable solutions.
• Support regulatory examinations, internal audits, and control testing by providing subject matter expertise and ensuring remediation is completed effectively.
• Monitor key risk and control indicators, industry trends and regulatory developments to proactively identify risks and drive continuous improvement.
• Lead root cause analysis for control failures, regulatory issues, customer impacts and process breakdowns, and oversee corrective action implementation.
• Drive governance routines, executive reporting and senior leadership risk discussions to provide transparency into the control environment.
• Leverage data analytics, automation and technology to anticipate trends, translate business needs into solutions and improve control effectiveness.
• Strengthen operational resilience by partnering on anti-fraud and cybersecurity control priorities relevant to Home Lending processes.
• Lead, coach and develop a diverse team while fostering a culture of operational excellence, innovation and accountability.

Skills

Controls framework design

Risk assessment

Stakeholder management

Data analytics

Regulatory knowledge

Job description

JPMorgan Chase in Jacksonville, FL seeks a Vice President, Control Manager for the Home Lending organization to lead the design and evolution of an enhanced control framework. You will drive risk analysis, real-time issue detection, root cause analysis, and sustainable remediation, partnering with stakeholders to strengthen processes and transparency.

Responsibilities include overseeing risk assessments, governance, and using data analytics to improve control health.