VP, Mortgage Risk & Control Leader

JPMorgan Chase & Co.; Town of Florida (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Vice President, Control Manager in Home Lending to lead a strengthened control framework across originations, fulfillment, servicing, and default operations.

You will drive risk analysis, real-time issue detection, root cause analysis, and sustainable remediation, partnering with Compliance, Legal, Operational Risk, Audit, and Technology to close control gaps and improve transparency into control health.

Qualifications

• 7+ years in financial services with controls, audit, compliance, and/or operational risk management and/or Home Lending.
• Strong knowledge of mortgage servicing and/or originations processes and related regulatory requirements.
• Demonstrated ability to make independent, risk-based decisions and apply sound judgment in complex situations.
• Experience designing, improving, and operating control frameworks and escalation procedures.
• Experience with control execution, control evaluations, risk assessments, process mapping, and control testing.
• Proven ability to lead issue identification, escalation, root cause analysis, and remediation planning/execution.
• Strong stakeholder management skills, including partnering across Compliance, Legal, Operational Risk, Audit, and Technology.
• Strong communication and presentation skills, including executive-ready written and verbal updates.
• Deep understanding of mortgage regulatory requirements, including TRID, RESPA, TILA, HMDA, ECOA, fair lending, UDAAP, and related consumer protection requirements.

Responsibilities

• Lead the design, execution, and ongoing enhancement of controls across the mortgage lifecycle, including originations, fulfillment, closing, servicing, and default operations.
• Evaluate regulatory and operational risks within mortgage lending and develop strategies to strengthen the control environment.
• Provide oversight and effective challenge for risk assessments, control evaluations, issue management, and remediation to meet internal standards and regulatory expectations.
• Partner with business, Compliance, Legal, Operational Risk, Audit, and Technology stakeholders to identify control gaps and implement sustainable solutions.
• Support regulatory examinations, internal audits, and control testing by providing subject matter expertise and ensuring remediation is completed effectively.
• Monitor key risk and control indicators, industry trends, and regulatory developments to proactively identify risks and drive continuous improvement.
• Lead root cause analysis for control failures, regulatory issues, customer impacts, and process breakdowns, and oversee corrective action implementation.
• Drive governance routines, executive reporting, and senior leadership risk discussions to provide transparency into the control environment.
• Leverage data analytics, automation, and technology to anticipate trends, translate business needs into solutions, and improve control effectiveness.
• Strengthen operational resilience by partnering on anti-fraud and cybersecurity control priorities relevant to Home Lending processes.
• Lead, coach, and develop a diverse team while fostering a culture of operational excellence, innovation, and accountability.

Skills

Controls design

Mortgage knowledge

Stakeholder management

Executive communication

Analytical thinking

Risk-based decisions

Data analytics

Automation awareness

Leadership

Regulatory understanding

Job description

JPMorgan Chase & Co. in New York seeks a Vice President, Control Manager in Home Lending to lead a strengthened control framework across originations, fulfillment, servicing, and default operations.

You will drive risk analysis, real-time issue detection, root cause analysis, and sustainable remediation, partnering with Compliance, Legal, Operational Risk, Audit, and Technology to close control gaps and improve transparency into control health.