VP, Marketing Delivery & Transformation Lead

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Senior Delivery & Transformation Lead within the Marketing Execution team in the United States.

The role bridges strategy and execution, overseeing governance, readiness, platform standards, and transformation initiatives to scale operating models and increase efficiency. You will collaborate with Marketing, Product, Technology, Analytics, Risk, Controls and Delivery teams to optimize processes, automate workflows, and ensure compliance with governance and

Qualifications

• Bachelor's degree or equivalent in business, information systems, technology, marketing, or project management.
• Proven experience leading large-scale marketing operations, delivery, transformation, or program management initiatives.
• Strong understanding of Salesforce Marketing Cloud, customer journey orchestration, marketing tech ecosystems, and related processes.
• Experience managing cross-functional initiatives with business, tech, product, and external partners.
• Governance frameworks, operational processes, standards, and controls in a complex enterprise.

Responsibilities

• Lead execution readiness activities across strategic initiatives with requirements, dependencies, testing, governance reviews, and deployment.
• Drive delivery governance: intake management, prioritization, capacity planning, risk id, dependency management, issue escalation, status reporting.
• Establish Salesforce Marketing Cloud execution standards, reusable frameworks, docs, and governance processes for consistency and scalability.
• Collaborate with marketers, product owners, and tech teams to evaluate solutions and improve efficiency across programs.
• Lead execution workstreams for platform transformation: self-service marketing, insourcing, journey modernization, automation, future enhancements.
• Develop and maintain operational dashboards, delivery metrics, and executive reporting for initiative visibility and health.
• Identify opportunities to reduce manual processes via automation, standardization, reusable solutions, and AI-enabled workflows with proper controls.
• Support incident mgmt, root cause analysis, audit prep, control documentation, and continuous improvement.
• Mentor execution resources through best practices, onboarding, and capability development.
• Collaborate with senior leadership to define strategic priorities and scalable execution models.

Skills

Delivery leadership

Stakeholder management

Project management

Agile delivery

Data-driven decisions

Communication skills

Regulatory awareness

Automation & AI

Cross-functional collaboration

Education

Bachelor's degree in related field

Tools

Salesforce Marketing Cloud

Job description

JPMorgan Chase & Co. is seeking a Senior Delivery & Transformation Lead within the Marketing Execution team in the United States.

The role bridges strategy and execution, overseeing governance, readiness, platform standards, and transformation initiatives to scale operating models and increase efficiency. You will collaborate with Marketing, Product, Technology, Analytics, Risk, Controls and Delivery teams to optimize processes, automate workflows, and ensure compliance with governance and