VP of Marketing Channel Delivery & Transformation

JP Morgan Chase; Wilmington (DE); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorganChase is seeking an experienced delivery and marketing operations leader to drive large-scale initiatives across Salesforce Marketing Cloud and automation programs. You will establish governance, manage stakeholder alignment, and partner with technology teams to deliver scalable marketing solutions.

The role requires strong program management, data-driven decision making, and the ability to influence senior leaders while navigating a regulated enterprise environment.

Qualifications

• Bachelor's degree in a related field.
• Proven experience leading large-scale marketing operations or programs.
• Strong knowledge of Salesforce Marketing Cloud and journey orchestration.
• Experience coordinating cross-functional initiatives with stakeholders and vendors.
• Ability to establish governance, processes, standards, and controls.
• Excellent project and program management with multiple priorities.

Responsibilities

• Lead execution readiness across strategic initiatives with end-to-end alignment.
• Drive delivery governance including intake, prioritization and risk management.
• Maintain Salesforce Marketing Cloud standards and platform governance.
• Collaborate with marketers, product owners, and tech teams to optimize delivery.
• Lead workstreams for platform transformation and AI-enabled workflows.
• Develop dashboards and executive reporting on status, risks, and resources.
• Identify opportunities to automate and standardize processes for efficiency.
• Support incident management, audits, and continuous improvement initiatives.
• Mentor execution resources and promote best practices.
• Partner with senior leadership on strategic priorities and roadmaps.

Skills

Salesforce Marketing Cloud

Governance frameworks

Delivery governance

Program management

Cross-functional collaboration

Data-driven insights

Communication skills

AI-enabled workflows

Education

Bachelor's degree in Business/IS/Tech/Marketing/PM

Tools

Salesforce Marketing Cloud

Journey Builder

Automation Studio

AMPscript

Data Extensions

Job description

JPMorganChase is seeking an experienced delivery and marketing operations leader to drive large-scale initiatives across Salesforce Marketing Cloud and automation programs. You will establish governance, manage stakeholder alignment, and partner with technology teams to deliver scalable marketing solutions.

The role requires strong program management, data-driven decision making, and the ability to influence senior leaders while navigating a regulated enterprise environment.