VP, Life Sciences Customer Success

Salesforce

Atlanta (GA)

On-site

USD 222,000 - 390,000

Full time

14 days+

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Job summary

Salesforce is seeking a dynamic and experienced Vice President, Customer Success to lead our Account Success organization. This executive leader will coach and scale a high-performing team of Customer Success Managers (CSMs) within our premium Life Sciences portfolio.

Your team will engage strategically with enterprise pharma, biotech, and medical device accounts—guiding customers through our Signature Success framework to accelerate digital and AI-powered transformation, maximize ROI, and

Qualifications

15+ years leading teams of senior consultants or a Services/CS function in an enterprise software company.
7+ years of dedicated Customer Success leadership in enterprise accounts.
10+ years of enterprise software experience with CRM/data deployments.
Proven track record in retention, adoption and expansion across large portfolios.
Experience engaging C-suite stakeholders and translating challenges into success plans.

Responsibilities

Own health, retention, adoption, and growth of a defined Life Sciences portfolio.
Lead executive sponsorship, escalate issues, and ensure rapid resolutions with rigor.
Drive measurable outcomes using AI, data insights, and the Signature Success framework.
Build a world-class team, coach talent, and nurture a culture of accountability and inclusion.