VP, Global Customer Success & Growth

Axon Enterprise; Seattle (WA); Vor Ort; USD 197.000 - 315.000; Vollzeit

Benefits dieser Stelle

Competitive salary & 401k

Discretionary PTO

Parental leave

Fitness programs

Wellness support

ERGs

Snacks in offices

Zusammenfassung

Axon Enterprise is seeking a strategic leader to shape and grow the Customer Success function in the US. You will travel 30–40% to engage with customers, sales, product, and support teams, building scalable processes and governance to deliver exceptional outcomes.

You will establish playbooks, KPIs, and operating rhythms while partnering with executive leadership to align on risk, adoption, and expansion across Axon's portfolio.

Qualifikationen

• 15+ years of progressive Customer Success or related leadership experience.
• Experience leading a large, multi-layered customer-facing organization.

Aufgaben

• Lead and develop a ~100-person Customer Success organization.
• Build processes, systems, budgets, and headcount plans for scale.
• Spend time in the field with customers and teams to understand experience and drive improvements.
• Define operating rhythms, KPIs, dashboards, and accountability across the org.
• Collaborate with Sales, Product, Support, Marketing, and other teams.

Kenntnisse

Leadership

Customer Success

SaaS

Strategic planning

Executive coaching

Cross-functional collaboration

Sales alignment

Data-driven decision making

Public safety domain

Ausbildung

Bachelor's degree

MBA (plus)

Tools

Salesforce

Gainsight

Jobbeschreibung

Axon Enterprise is seeking a strategic leader to shape and grow the Customer Success function in the US. You will travel 30–40% to engage with customers, sales, product, and support teams, building scalable processes and governance to deliver exceptional outcomes.

You will establish playbooks, KPIs, and operating rhythms while partnering with executive leadership to align on risk, adoption, and expansion across Axon's portfolio.