Strategic Enterprise Customer Success Manager (Remote)

Remote; San Francisco (CA); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

401k match

Paid time off (PTO)

Parental leave

Medical, dental, vision plans

Fitness programs

Wellness support

Learning & development

Job summary

Axon is seeking a Customer Success Manager II to build strategic, long-term partnerships with large customers. You will align with cross-functional teams to optimize workflows and adoption of Axon’s platform, while guiding product-roadmaps based on customer feedback. This remote role supports the Western or Eastern U.S.

with travel 30-40%. You’ll lead training webinars, manage escalations, and drive customer outcomes, balancing project management with product expertise to enhance efficiency and

Qualifications

• 5+ years in a customer-facing role with 2+ years handling enterprise customers.
• Strong PM skills with a track record of managing multiple requests and programs.
• Experience tracking product adoption and customer engagement through data analysis.

Responsibilities

• Engage with customers via regular calls, business reviews and daily needs.
• Monitor and manage adoption metrics to ensure full platform usage.
• Create success plans and document progress toward goals and results.
• Manage escalations and coordinate across internal teams.
• Communicate milestones to senior leadership.
• Collaborate with marketing and training to run regular webinars and calls.
• Develop product understanding and ensure proper implementation in customer environments.

Skills

Customer-facing experience

Enterprise-level clients

Project management

Process improvement

Data analysis

Communication skills

Adaptability

Education

Bachelor's degree or equivalent

Job description

Axon is seeking a Customer Success Manager II to build strategic, long-term partnerships with large customers. You will align with cross-functional teams to optimize workflows and adoption of Axon’s platform, while guiding product-roadmaps based on customer feedback. This remote role supports the Western or Eastern U.S.

with travel 30-40%. You’ll lead training webinars, manage escalations, and drive customer outcomes, balancing project management with product expertise to enhance efficiency and