Strategic Enterprise Customer Success Manager (Remote)

Axon; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary + 401k

Discretionary PTO

Parental leave

Medical/Dental/Vision

Fitness programs

Wellness support

Learning & Development

ERGs

Snacks

Job summary

Axon is seeking a Customer Success Manager II to partner with large customers, understand their workflows, and drive value from Axon’s platform. You’ll serve as the main point of contact, guiding adoption and delivering best practices to help clients achieve operational goals.

This role collaborates with cross-functional teams to influence product roadmaps, manage escalations, and run regular business reviews.

Qualifications

• Bachelor’s degree or equivalent work experience
• 5+ years in a customer-facing role and 2+ years working with Enterprise-level customers
• Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans
• A proven track record of leading process improvements within large organizations
• Previous experience tracking product adoption and customer engagement through data-analysis tools
• Self-motivated, team-oriented, and focused on exceeding customer expectations
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Demonstrated ability to deal with change and excel in high-stress situations

Responsibilities

• Engage with customers through regular calls, business reviews and daily needs
• Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform
• Create success plans for customers and document progress toward goals and results
• Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned
• Communicating major milestones and updates to Sr. Leadership on a regular basis
• Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls
• Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
• Learn and share industry best practices in order to solve customer needs

Job description

Axon is seeking a Customer Success Manager II to partner with large customers, understand their workflows, and drive value from Axon’s platform. You’ll serve as the main point of contact, guiding adoption and delivering best practices to help clients achieve operational goals.

This role collaborates with cross-functional teams to influence product roadmaps, manage escalations, and run regular business reviews.