VP, Experience Design - Enterprise Payments & AI UX

JPMorgan Chase & Co.; New York (NY); On-site; USD 180,000 - 280,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Vice President of Experience Design in Payments to lead end-to-end enterprise payment UX strategy, align stakeholders, and deliver accessible, AI-responsible experiences with research-driven insights.

You will independently set direction, collaborate across product, engineering, data, and research, and translate ambiguity into clear, measurable outcomes while upholding accessibility and data sensitivity.

Qualifications

• 5+ years in UX or experience design leading cross-functional work with senior stakeholders.
• Ability to translate strategy into high-quality deliverables that drive execution.
• Strong stakeholder management and ability to navigate ambiguity.
• Proven delivery of inclusive, accessible experiences in design processes.
• Data-informed decision making with research insights guiding strategy.
• Technical literacy and collaboration with engineering on system constraints.

Responsibilities

• Own experience strategy for a domain or journeys, with north-star direction and measurable outcomes.
• Lead important initiatives end to end from framing to delivery and iteration.
• Influence roadmaps by partnering with senior product and engineering leaders and cross-functional decisions.
• Create artifacts like journey maps, service flows, principles, wireframes, and prototypes.
• Ensure design intent is preserved during build by defining behavior and edge cases with engineering.
• Drive inclusive design and accessibility as a baseline, elevating quality via critique and standards.
• Use research and data to guide decisions, evaluate tradeoffs, and improve experiences.
• Promote responsible AI adoption in the design workflow with appropriate controls.

Skills

UX

Experience design

Strategy

Stakeholder management

Tools

Design systems

APIs

Wireframes

Job description

JPMorgan Chase & Co. in New York seeks a Vice President of Experience Design in Payments to lead end-to-end enterprise payment UX strategy, align stakeholders, and deliver accessible, AI-responsible experiences with research-driven insights.

You will independently set direction, collaborate across product, engineering, data, and research, and translate ambiguity into clear, measurable outcomes while upholding accessibility and data sensitivity.