VP Experience Research, Payments & AI-Driven Strategy

JPMorgan Chase & Co.

New York (NY)

On-site

USD 180,000 - 240,000

Full time

14 days+

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Job summary

JPMorgan Chase & Co. is seeking an Experience Research Vice President to shape strategy and design for enterprise payments products.

You will harness qualitative, quantitative, and mixed-methods research to uncover client needs, generate actionable insights, and drive product outcomes across the Payments Experience Design team. You will collaborate with Design, Product Management, Engineering, and Research to ensure client insights inform priorities, shape solutions, and support scalable

Qualifications

Formal training or certification on experience research concepts and 5+ years applied experience.
5+ years of experience in market research with exposure to digital and user experience.
Strength in qualitative and quantitative research methods, including surveys, interviews, usability testing, ethnography, and data synthesis.
Experience building, contributing to, or scaling strategic research programs that inform product priorities and measure impact.
Ability to identify and apply AI-enabled capabilities to strengthen research operations and insights.
Proven ability to collaborate with cross-functional partners to influence decisions and drive alignment.
Proficiency with PowerPoint, Qualtrics, Excel, User Testing, and related tools.

Responsibilities

Design and execute qualitative, quantitative, and mixed-methods research studies addressing complex client, product, and business questions.
Analyze and synthesize findings to identify client needs, behaviors, pain points, and opportunities informing strategy and design.
Translate insights into actionable recommendations influencing product priorities, design decisions, and roadmaps.
Contribute to development and scaling of strategic research programs measuring impact over time.
Identify and leverage AI-enabled tools and workflows to enhance research execution and efficiency.
Partner with cross-functional teams to embed research throughout the product lifecycle and promote evidence-based decisions.
Advocate for client needs across B2B and payments experiences, balancing user goals with business/tech constraints.
Communicate insights through presentations, workshops, and reports to stakeholders at all levels.
Stay current on industry trends, methodologies, and emerging best practices to strengthen strategy and execution.