VP of Enterprise Payments Experience & Strategy

JPMorgan Chase & Co.; New York; Hybrid; USD 180,000 - 280,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Experience Design Vice President to lead end-to-end enterprise payments UX strategy. You will independently set direction, align senior stakeholders, and drive outcomes across product, engineering, data, and research.

You will raise the experience bar through strong craft, inclusive design, and implementation-aware thinking, championing responsible AI usage while ensuring accessibility, accuracy, and data sensitivity across experiences.

Qualifications

• 5+ years of experience in UX, product design, or experience design with senior stakeholders.
• Ability to define experience strategy and translate into deliverables that drive alignment and execution.
• Strong stakeholder management and influence skills, including leading through ambiguity.
• Proven track record delivering inclusive, accessible experiences and embedding accessibility.
• Strong data fluency and research-informed decision making, connecting insights to strategy.

Responsibilities

• Own experience strategy for a domain or set of journeys, defining north-star direction and measurable outcomes.
• Lead strategically important initiatives end to end, from framing and discovery through delivery and iteration.
• Influence roadmaps and prioritization by partnering with senior product and engineering leaders and aligning cross-functional decision-makers.
• Create and socialize strategic artifacts that drive alignment, such as journey maps, service flows, experience principles, wireframes, and prototypes.
• Ensure design intent holds through build by defining behavior, states, and edge cases and partnering with engineering on scalable implementation.
• Drive inclusive design and accessibility as a baseline, and raise quality through critique, coaching, and clear standards.
• Use research, market context, and data insights to guide decisions, evaluate tradeoffs, and continuously improve experiences.
• Promote responsible AI adoption across the design workflow, identifying where it improves discovery, synthesis, prototyping, and documentation while applying appropriate controls.

Skills

Cross-functional leadership

Experience strategy

Stakeholder management

Inclusive design

Accessibility

AI-enabled design

Research-informed decisions

Data-driven decisions

Collaboration with engineering

Job description

JPMorgan Chase & Co. is seeking an Experience Design Vice President to lead end-to-end enterprise payments UX strategy. You will independently set direction, align senior stakeholders, and drive outcomes across product, engineering, data, and research.

You will raise the experience bar through strong craft, inclusive design, and implementation-aware thinking, championing responsible AI usage while ensuring accessibility, accuracy, and data sensitivity across experiences.