VP, Experience Research — Payments Strategy & Insight

JPMorgan Chase & Co.

New York

Hybrid

USD 180,000 - 240,000

Full time

14 days+

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Job summary

JPMorganChase is seeking an Experience Research Vice President within the Commercial & Investment Bank Payments Experience Design team. You will shape strategy, design, and functionality of payments products used by global organizations.

You will lead qualitative, quantitative, and mixed-methods research, build strategic programs including AI-enabled approaches, and translate insights into actionable product priorities across Design, Product Management, and Engineering.

Qualifications

Formal training or certification in experience research concepts and 5+ years of applied experience.
5+ years in customer research with digital and user experience focus.
Ability to plan and execute rigorous research across products and teams.

Responsibilities

Design and execute qualitative, quantitative, and mixed-methods research studies addressing complex questions.
Analyze and synthesize findings to identify needs, pain points, and opportunities.
Translate insights into actionable recommendations influencing product priorities and roadmaps.
Lead quantitative measurement initiatives (NPS, CSAT, brand attitudes).
Develop and scale strategic research programs tied to business objectives.
Leverage AI-enabled tools to improve research efficiency and output quality.
Collaborate with Design, Product Management, Engineering, and Research partners.
Advocate for client needs across B2B payments experiences.
Present insights through workshops, reports, and executive-readouts.