Experience Research VP, Payments Strategy & Insights

JPMorganChase; New York (NY); On-site; USD 180,000 - 250,000; Full time

Job summary

JPMorganChase’s Commercial & Investment Bank Payments Experience Design team seeks an Experience Research Vice President to shape strategy, design, and functionality of payments products for large, complex organizations. You will leverage qualitative, quantitative, and mixed-methods research to identify client needs and influence product decisions across global teams.

You will build and evolve strategic research programs, measure outcomes (CSAT, NPS), and apply AI-enabled approaches to improve

Qualifications

• Formal training or certification in experience research concepts.
• 5+ years of experience in customer research with UX focus.
• Strong mix of qualitative and quantitative methods.
• Ability to build and scale strategic research programs.
• Ability to apply AI-enabled capabilities to improve research.

Responsibilities

• Design and execute qualitative, quantitative, and mixed-methods research studies.
• Analyze findings to identify client needs and opportunities for product strategy.
• Translate insights into actionable recommendations for product priorities.
• Build and manage quantitative measurement initiatives (CSAT, NPS, etc.).
• Develop and scale strategic research programs aligned with business goals.
• Embed research throughout the product lifecycle with cross-functional teams.
• Communicate insights via presentations, workshops, and reports.
• Stay current on industry trends and emerging best practices.

Skills

Qualitative research

Quantitative research

Mixed-methods

AI-enabled tooling

Cross-functional collaboration

Project management

Excel

PowerPoint

Qualtrics

User Testing

LLMs

Optimal Workshop

Education

Formal training or certification in experience research

5+ years experience in customer research

Tools

Qualtrics

Excel

PowerPoint

User Testing

Optimal Workshop

LLMs

Job description

JPMorganChase’s Commercial & Investment Bank Payments Experience Design team seeks an Experience Research Vice President to shape strategy, design, and functionality of payments products for large, complex organizations. You will leverage qualitative, quantitative, and mixed-methods research to identify client needs and influence product decisions across global teams.

You will build and evolve strategic research programs, measure outcomes (CSAT, NPS), and apply AI-enabled approaches to improve